Infinity pines tagaytay staycation

First, I’d like to thank the staff member who decorated the room. He is very talented and knows how to entertain guests, which we truly appreciated. However, several issues affected our overall experience: Room decoration: The balloons were black instead of red, without prior communication or confirmation about alternative colors. This was disappointing, especially since it was our 12th anniversary and the first tim…

Areas for Improvement: The entrance and parking area are not welcoming. The property is difficult to locate because the signage is blurry and unclean. Both the parking space and entrance require significant improvement, as there is visible clutter such as random cardboard boxes and trash. Upon entering the lobby, the overall atmosphere is still unwelcoming. We were not informed in advance that GCash and card payment…

We have stayed there, and indeed, the exterior is nice — it gives off a very natural vibe with a cool breeze, especially since it’s in Tagaytay. The only things that really stood out were the outside, the jacuzzi, and the overall ambiance of the place. But room-wise, it didn’t match expectations. True, you can’t please everyone, but it’s worth noting that people pay for what they expect to see. The place is generall…

Worst experience! The room was very dirty, especially the toilet—there was mold everywhere. There was also a bad smell coming from the toilet. We booked a room with a jacuzzi, but in the end, they told us it was broken. We were looking forward to a relaxing time, but it turned into a nightmare. NEVER AGAIN!

Worst Staycation Ever We booked during a special holiday season. In our Messenger conversation, they informed me the rate would be the holiday rate. I confirmed in chat if it was P2,499.00, but they only asked for my information and did not answer my question. The next day, they sent a booking reminder, and I confirmed again if the rate was P2,499.00—they still did not respond. Upon check-in, they said the rate was…

Just review! I'm not being too particular, I just want to make everyone aware before they pay. We checked in at Infinity Pines Tagaytay and I suggest checking the room first to ensure it's what you're expecting. Our room had smelly pillows and a bed with an unpleasant odor, similar to mildew or a damp smell. The bed sheets were stained and the pictures they sent were not representative of the actual room, which had…

Worst experience ever!!! Book last Nov 16-17. Morning of 16 around 9 am they message me to confirm our time of arrival and the surprise set up for our wedding anniverssary. Arrived there at 1:30 and waited until 3pm. Unfortunately the room was not ready their reason, the one whos making the arrangement of room decor didnt arrive. Very frustrating that the surprise had been a horror. Room was bad with the foul smell…

My boyfriend booked here, and as soon as we entered—the staff already greeted us with smile. All of them is very accommodating, they will brief you in everything they can offer and will offer when you check in. The surprise package is very nice, love na love ko yung decor nila and I love na may cellphone stand sa jacuzzi—easy to take pictures and video. The room is nice and clean, spacious, and malamig yung labas ng…