Sotogrande Hotel & Resort

We booked a suite through Agoda a month in advance. While the room itself was big, spacious, and very nice, it was clear that the staff had not properly prepared for our arrival. We encountered several issues immediately upon check-in: The room telephone was not working. Every time we had a concern, we had to call the front desk using our personal cellphones, which often went unanswered for a long time. One of the T…

Room was clean when we arrived, and it’s reasonably priced for a suite. You’ll have access to two different swimming pools, dining options, and a private beach. However, there were a few downsides. The WiFi didn’t work during our 4-day stay—it was very weak, as they mentioned. One night when we came back, we requested bottles of water; the front desk confirmed they would send some to our room, but nothing arrived. A…

I definitely can't recommend this place to anyone. The location was really misleading—the hotel doesn't have its own pool as shown in the pictures on Agoda and Booking.com. Instead, you have to go outside the building to Vistamar to use the swimming pool, which closes at 8 pm. I was also disappointed because I booked twice on different sites since Booking.com didn’t send me the confirmation. I tried to contact Sotog…

Affordable and comfortable. The rooms are spacious and come with a double bed and fast internet access. The only downside is that each bed is provided with just one pillow, and there was no floor mat in the bathroom. I didn’t try requesting these, but I hope the hotel accommodates such room requests in the future. On the positive side, the amenities are superb—clean, large swimming pools and convenient beach access…

I would like to sincerely thank you for returning my rayband sunglass.I truly appreciate the care and attention you showed in ensuring it was kept safe and promptly returned to me. Give big thanks to Ms. Karyl and Ms. Rhea for assisting me. Your thoughtfulness and excellent service made a big difference, and I am very grateful.