Modern rooms & suites in an upscale hotel with a sports club, a cafe & a convention center.
Our stay was a major disappointment, and we will definitely never return. Although the lobby looks grand, it’s the only area with decent air conditioning; the hallways and elevators are sweltering, and the elevators themselves are incredibly slow. The room management is a hassle because they only provide one keycard, meaning the power and AC shut off every time you leave. Even if you ask for a manual door service to…
I heavily do NOT recommend people looking for a hotel to go here. We (my partner and I) got a standard queen room, and there were multiple issues with the room (we changed the room 3 times, and each room had the same problems) First, the beds were horrible. They all sagged in the middle while the sides were stiff as rocks so say hello to back pain every morning. Aside from this, their water pressure is way too stron…
Pros: You can connect Bluetooth speaker to the tvs. Cons: COCKROACHES in all the rooms, both big and small. Large mosquitoes in rooms due to no window screen. Hot water hit or miss, fingers crossed toilet flushing, broken faucets and shower heads, damaged furniture, stained linens with the solution of swapping rooms every time there's an issue. Low and behold, the new room has more of the same, just in different ord…
Review coming from 5pax guests stayed on a family room worth ₱5600 overnight: Let me start with the hassle we experienced during check-in. The front desk guy was not really nice to me when I informed him that I didnt have cash for the security deposit. Unfortunately, the 7-11 atm machine wasnt dispensing cash on that afternoon but even after I explained it to him, he just keeps on saying that I can only pay it cash.…
The room was okay, pretty nice. The main issue was they assigned us to a room that had a broken flush. It wasn't working, it doesn't flush. I'm not sure what the typical protocol is for things like this, kinda expected them to move us to a diff hotel room but they said they'd have their maintenance check it. We requested to have it checked at 7pm while we were gone but when we returned at 10pm, it still wasn't worki…
This was, without exaggeration, the worst hotel experience I have ever had. From the moment we walked in, it was clear that customer service was not a priority here. The front desk staff were shockingly unprofessional—dismissive, rude, and completely unwilling to help with even the simplest requests. Every question felt like an inconvenience to them. The management was no better. It was obvious that there is little…
